Frequently Asked Questions

Q. Who do I contact if I have any questions or concerns?
A. Please fill out this form or email us at theticketrumba@gmail.com for assistance.

Q. How do I redeem my tickets?
A. After the purchase is completed, a confirmation email will be sent to the email address that you provided for each show. Print out that email and bring it to the show with an ID. Driver’s License, School ID or any other photo identification is accepted. You are also able to show the ticket on your phone, though printed tickets are preferred. 

Q. What if I bought this ticket for someone else, or want to transfer my tickets to another person?
A. You are able to assign ticket holders by logging in to your Ticket Rumba account, clicking the account button, and clicking the "Assign Tickets" button. Enter the ticket holder's name, save, press print tickets. From there, you can either print, or save and send the tickets. Your tickets will be updated with the correct ticket holder's name. 

Q. What if i lost my tickets? 
A. First, try logging in to your Ticket Rumba account, and clicking the account button. Your orders will all be displayed under the orders tab. If you do NOT have a Ticket Rumba account, you can email us at theticketrumba@gmail.com, and we can resend your order. 

Q. What if the event is canceled?
A. If the event is canceled, you will be fully refunded immediately, aside of service charges. Service charges are not refundable.

Q. What if the act I wanted to see cancels?
A. Like any ticketing service, if the act is the “headliner”, or main act on the show, money will be refunded. If the act that canceled is one of the supporting acts, refunds will not be issued.

Q. Do you offer refunds?
A. All purchases are final. We do not offer refunds unless the event or headlining act has been canceled.